Privacy policy
Privacy Policy | ELITE'S HORIZON LTD
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Privacy Policy
ELITE'S HORIZON LTD
Company number: 16683211
56a Chapel Street, Chorley, Lancashire, England, PR7 1BS
📞 +44 7782 262169 | ✉ eliteshorizon@eliteshorizon.co.uk
Effective as of: 17 February 2026
Table of Contents
A. COLLECTION OF INFORMATION
B. USE OF PERSONAL DATA
C. DISCLOSURE OR SHARING OF PERSONAL DATA
D. RETENTION
E. RIGHTS REGARDING PERSONAL DATA
F. COOKIES
G. MINORS
H. SECURITY MEASURES
I. CHANGES TO THIS PRIVACY POLICY
J. VISITORS FROM THE EUROPEAN ECONOMIC AREA AND UK
K. INTERNATIONAL TRANSFERS OF PERSONAL DATA
L. LANGUAGE
M. HOW TO CONTACT US
We at ELITE'S HORIZON LTD ("we", "our", or "us") recognize the importance of privacy and confidentiality of personal information. This Privacy Policy sets out the ways in which we collect, use and disclose information in connection with the operation of our website and services.
Data Controller Information: ELITE'S HORIZON LTD is the data controller of your personal information. Registered in England and Wales with company number 16683211. Our registered address is 56a Chapel Street, Chorley, Lancashire, England, PR7 1BS.
A. COLLECTION OF INFORMATION
The personal information that we collect from you, either directly or indirectly, will depend on how you interact with us. Such personal information broadly falls into the following categories:
Information That You Provide To Us:
We collect personal information directly from you when you choose to provide it through your use of our website and through your other interactions with us.
| Data Category | Data Description |
|---|---|
| Basic Account Information | Name; username; address; phone number; email address |
| Payment Information | Credit/debit card details (processed securely by our payment partners); billing address |
| Order Information | Details of goods/services purchased; order ID; delivery information; transaction and purchase history |
| Correspondence Information | Your communications with us via email, phone, online chat, or social media |
| Complaint Information | Information related to complaints, including photographs or documentation you provide |
Information That We Collect Automatically:
| Data Category | Data Description |
|---|---|
| Technical Data | IP address; browser type and version; time zone setting; operating system; device type |
| Usage Data | How you use our website; pages viewed; time spent on site; navigation patterns |
| Derived Information | Shopping patterns and preferences based on your browsing and purchase history |
Information That We Receive From Third Parties:
| Data Category | Data Description |
|---|---|
| Analytics Information | From providers like Google Analytics about how you interact with our website |
| Payment Confirmation | From payment processors to confirm transaction status |
| Marketing Information | From advertising partners to help us deliver relevant marketing |
B. USE OF PERSONAL DATA
We collect and use your personal information for the following purposes:
- Setting up and administering your account
- Processing and fulfilling your orders
- Providing customer service support and responding to your queries
- Processing payments and preventing fraudulent transactions
- Improving our website and services through analytics
- Sending marketing communications (with your consent where required)
- Complying with legal obligations (e.g., HMRC requirements)
- Personalizing your experience on our website
- Conducting research and analysis to improve our offerings
C. DISCLOSURE OR SHARING OF PERSONAL DATA
We disclose/share personal information with the following categories of recipients:
- Service Providers: IT support, payment processors, delivery companies, marketing platforms
- Professional Advisers: Lawyers, bankers, auditors, insurers
- Government Bodies: HMRC, ICO, law enforcement (when required by law)
- Business Partners: Where you have consented to receive offers from partners
- Analytics Partners: Such as Google Analytics to understand website usage
We require all third parties to respect your data privacy and treat it in accordance with the law.
D. RETENTION
We will retain your personal information for as long as we have an ongoing legitimate need to do so, for example:
- As long as you have an account with us
- To comply with legal requirements (HMRC requires financial records for 6 years)
- To handle potential complaints or disputes
When we no longer need your personal information, we will securely delete or anonymize it.
E. RIGHTS REGARDING PERSONAL DATA
Under UK data protection laws, you have the following rights:
- Right to be informed - You have the right to be told how your data will be used
- Right of access - You can request a copy of your data
- Right to rectification - You can ask us to correct inaccurate data
- Right to erasure - You can ask us to delete your data (in certain circumstances)
- Right to restrict processing - You can ask us to suspend processing
- Right to data portability - You can request transfer of your data
- Right to object - You can object to processing (including marketing)
To exercise any of these rights, please contact us using the details in Section M.
F. COOKIES
What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.
Why do we use cookies?
- Essential cookies: Required for the website to function (e.g., shopping basket, account login)
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements
- Functional cookies: Remember your preferences
Managing cookies
You can control cookies through your browser settings. You can also delete cookies already stored on your device. Please note that disabling certain cookies may affect website functionality.
G. MINORS
Our website is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
H. SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption on our website
- Secure servers and firewalls
- Access controls and authentication procedures
- Regular security assessments
While we take reasonable precautions, no method of transmission over the internet is 100% secure.
I. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we update our Privacy Policy, we will:
- Post the updated version on this page
- Update the "Effective as of" date at the top
- Notify you of significant changes via email or website notice
J. VISITORS FROM THE EUROPEAN ECONOMIC AREA AND UK
This section applies if you are based in the European Economic Area ("EEA") or the UK.
Legal Basis for Data Processing
We process your personal information based on the following legal grounds:
- Contract: To provide our services to you under our terms of use
- Legal obligation: To comply with legal requirements (e.g., accounting rules)
- Legitimate interests: To operate our business, improve our services, and prevent fraud
- Consent: For marketing communications and certain cookies
Your Rights
In addition to the rights listed in Section E, EEA and UK residents have the right to:
- Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office)
- Withdraw consent at any time where processing is based on consent
K. INTERNATIONAL TRANSFERS OF PERSONAL DATA
Your personal information may be transferred to and processed in countries outside the UK. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations (for countries deemed adequate)
- Standard contractual clauses approved by the UK
- Binding corporate rules
Our servers are primarily located in the United Kingdom and European Economic Area.
L. LANGUAGE
This Privacy Policy is drafted in English. If there is any conflict between the English version and a translated version, the English version shall prevail.
M. HOW TO CONTACT US
ELITE'S HORIZON LTD
Address: 56a Chapel Street, Chorley, Lancashire, England, PR7 1BS
Phone: +44 7782 262169
Email: eliteshorizon@eliteshorizon.co.uk
Company Number: 16683211
Data Protection Point of Contact: For all data protection inquiries, please email: eliteshorizon@eliteshorizon.co.uk
Making a Complaint
If you have concerns about our handling of your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
- Website: www.ico.org.uk
- Phone: 0303 123 1113
We would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.
